Shipping
Shipping
Please use our delivery times as a guide we can't predict what our couriers or Australia Post may do. We ship at 2pm every day to help get your orders out fast any orders after this will not be shipped until the next day.
Free Shipping Australia Wide on All orders over $60
Information on Shipping
Discount Salon Supplies Now offers free freight for All orders over $60 This is standard freight, and is Australia wide. This means that no matter how large the order is, or how far away you may possibly live (Australia only), freight will be free for orders over $60.
For orders under $60, there is a a $12.95 Flat Rate charge for shipping.
Discount Salon Supplies constantly seeks out the best shipping options for delivery. We use multiple freight courier services in order to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.
All deliveries have a Track & Trace system whereby you can track the status of your order at all times. Signatures will be required, we do not provide Authority to Leave – if this is something you specifically require please email our team at
cs.discountsalonsupplies@gmail.com
- We understand that people often work during business hours, and therefore suggest ordering items to your business address if you do not think you will be available to sign for them at a home address throughout the week.
Please note that if you request a Safe Drop for your order, or you request an address change directly with the courier service, Discount Salon Supplies can no longer be held liable should your order go missing in transit. Please take this into consideration before going ahead with making any changes directly with the courier service, after your order has been placed.
Please allow 7 business days for your order to arrive. We strive to pick, pack and send all orders out in 1-2 business days, however we cannot control the speed of delivery by the courier services. If you live a little farther out, please allow a little bit of extra time.
Discount Salon Supplies ships to most postcodes throughout Australia. However, we are unable to ship to some postcodes that are not serviced by our shipping company. This includes certain island postcodes. If you are unsure if your postcode is excluded by our shipping company, please email cs.discountsalonsupplies@gmail.com to find out.
For international customers, please email us at cs.discountsalonsupplies@gmail.com to discuss freight costs and options.
Please note: Orders will be dispatched same day if your order is placed BEFORE 1pm. For orders after 2pm, they will be dispatched the following business day.
How long does it take to arrive?
NSW: 1-6 business days (regularly delivered in 3 business days but this can vary depending on weather and season)
Victoria, QLD: 2-6 business days
South Australia: 2-6 business days
Western Australia: 3-10 business days
Northern Territory and Tasmania: 4-12 business days
*Very remote areas: Please allow 10 business days
For more information, please feel free to contact us or read our Terms and Conditions
Returns
Your satisfaction is our number one priority. If your product is damaged, we have a 14-day replacement Return policy, we will happily send out a replacement. Discount Salon Supplies must be notified of a Return and have authorised the Return, for a Return to be deemed valid. Return Shipping is at the expense of the customer.
Address changes and lost orders
If you have placed an order and realize you have entered an incorrect address, please contact cs.discountsalonsupplies@gmail.com immediately to correct the mistake. If your order is sent out with the wrong address, Discount Salon Supplies will not be able to provide any assistance in the form of a refund or resend of the original order.
Please note: Discount Salon Supplies advises against changing or redirecting the address of an order in transit. If you have placed an order, and while in transit you contact the courier service to either change your address or redirect your order to a new address, Discount Salon Supplies cannot be held responsible if this order goes missing or becomes damaged. Please be aware that changes to an order in transit often do cause orders to become missing or damaged.
If you wish to change or redirect an order already in transit, please contact cs.discountsalonsupplies@gmail.com for assistance.