Expect delays due to Covid-19 in any shipping times, at this time thank you.
Information on Shipping
serene styles offers free freight for orders with the product value over $55. This is standard freight, and is Australia wide. This means that no matter how large the order is, or how far away you may possibly live (Australia only), freight will be free.
For orders under $55, there is a a $6.95 Flat Rate charge for shipping.
serene styles constantly seeks out the best shipping options for delivery. We use multiple freight courier services in order to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers, or substitute freight providers, from time to time without providing further notice.
All deliveries have a Track & Trace system whereby you can track the status of your order at all times. Signatures will be required, we do not provide Authority to Leave – if this is something you specifically require please email our team at email@example.com- We understand that people often work during business hours, and therefore suggest ordering items to your business address if you do not think you will be available to sign for them at a home address throughout the week.
Please note that if you request a Safe Drop for your order, or you request an address change directly with the courier service, serene styles can no longer be held liable should your order go missing in transit. Please take this into consideration before going ahead with making any changes directly with the courier service, after your order has been placed.
Please allow 7 business days for your order to arrive. We strive to pick, pack and send all orders out in 1-2 business days, however we cannot control the speed of delivery by the courier services. If you live a little farther out, please allow a little bit of extra time.
serene styles ships to most postcodes throughout Australia. However, we are unable to ship to some postcodes that are not serviced by our shipping company. This includes certain island postcodes. If you are unsure if your postcode is excluded by our shipping company, please email firstname.lastname@example.org to find out.
For international customers, please email us at email@example.com to discuss freight costs and options.
Want your order ASAP? we offer Express Shipping!
Express Shipping is an expedited service. Your order is prioritized in our warehouse, and then is sent via Express Post with our courier network.
Please note: Express Shipping Orders will be dispatched same day if your order is placed BEFORE 1pm. For orders after 1pm, they will be dispatched the following business day.
For orders under $55, shipping is charged at $6.95 flat rate Australia wide for orders up to 5kg.
For every additional kg over 5kg, there will be an additional $5 fee (For example, 6kg order that is over $55 is $9.95, 7kg order is $14.95).
How long does it take to arrive?
NSW: 1-2 business days (regularly delivered in 1 business day but this can vary depending on weather and season)
Victoria, QLD: 2-6 business days
South Australia: 2-6 business days
Western Australia: 3-7 business days
Northern Territory and Tasmania: 4-7 business days
*Very remote areas: Please allow 7 business days
For more information, please feel free to contact us or read our Terms and Conditions
Your satisfaction is our number one priority. If you change your mind after your purchase, we allow a 14-day Return policy, to be provided in the form of a store credit to the value of your order. Serene Styles must be notified of a Return and have authorised the Return, for a Return to be deemed valid. Return Shipping is at the expense of the customer. All Return items must be in their original packaging, un-opened, without damage, and therefore in a condition to be re-sold. Any Return that deviates from this definition will not warrant a store credit.
You can read the full Return Policy here
Address changes and lost orders
If you have placed an order and realize you have entered an incorrect address, please contact firstname.lastname@example.org immediately to correct the mistake. If your order is sent out with the wrong address, serene styles will not be able to provide any assistance in the form of a refund or resend of the original order.
Please note: serene styles advises against changing or redirecting the address of an order in transit. If you have placed an order, and while in transit you contact the courier service to either change your address or redirect your order to a new address, serene styles cannot be held responsible if this order goes missing or becomes damaged. Please be aware that changes to an order in transit often do cause orders to become missing or damaged.
If you wish to change or redirect an order already in transit, please contact email@example.com for assistance.
You may also pickup our salon range orders from our retail outlet at shop 36 142 Lennox Street Maryborough Qld 4650